FAQs

At this time we do not have an extensive breakdown of the Boojum Menu. It is something we are hoping to make available for customers in the future.

All our allergen information can be found here. Due to the service style at our restaurants and the use of shared equipment there is the possibility of cross contamination. However our teams have procedures in place to minimise and address any issues should it occur.

Our in-store teams are extremely knowledgeable regarding the menu items at our stores, and would be more than happy to explain anything to you. Want to check before visiting? Get in contact with the Contact form, and we’ll help you out.

The meat products currently served at Boojum are not prepared in line with halal practices.

Unfortunately we can’t divulge our recipes. They are stored securely in the ‘Big Ol Book of Booj’ to keep them a secret.

Ordering is simple through the Boojum App. Just choose your meals, select the store and collection time for your order… BOOM You’re done. Don’t have the Boojum App, you can order on this very website (though ordering through the app bags you those coveted loyalty stamps).

We will try to make any requested amendments to your order if emailed to info@boojummex.com. However it may not be possible if it is too close to your selected collection time.

Please feel free to reach out to our team through the Contact Form, and select ‘Click N’ Collect’ as your topic. A member of our team will be able to assist you.

Please feel free to reach out to our team through the Contact Form, and select ‘Click N’ Collect’ as your topic. A member of our team will be able to assist you.

Yes we certainly do. We are listed on the three major delivery platforms (Deliveroo, Just Eat, Uber Eats). Not all stores offer all the platforms, so if we aren’t showing on Uber Eats have a look on Deliveroo or Just Eat.

These are our two virtual brands offering new products that aren’t present in the core Boojum delivery menu. They are available exclusively through Deliveroo.

Unfortunately we do not issue stamps for orders placed for delivery. Stamps can only be earned on the Boojum app when In-Store, or via Click N’ Collect services.

Sorry to hear you experienced an issue with your order. Please feel free to flag the issue with your order through the delivery app, or use our contact form.

In-Store:

Before you pay, open the app on the home screen and present the barcode to the scanner at the till. You will receive one stamp for each main meal that you buy. After you have paid, pull down to refresh on the home screen. Please note that your stamps may take a moment or two to register in the app.

Click 'n Collect:

Orders placed through Click 'n Collect are eligible for loyalty stamps. You will receive one stamp for each main meal ordered. Once your order has been placed and payment completed, your stamp will automatically be awarded to your account. This may take up to 12 hours to show in the app. Loyalty meals cannot be redeemed via Click 'N Collect and must be redeemed in-store.

Make sure you scan the barcode code in the app before you pay. When stamps are added to your account, it can take a moment or two for them to show up in the app. Pull down to refresh on the home screen to check for an updated stamp count. Stamps earned from Click 'n Collect orders may take up to 12 hours to show in the app.

Tap the "+" symbol from the home screen to reach the top up screen. Select your top up amount then tap the "Top Up" button and follow the on screen instructions. Please note that after making a top up, it may take a moment or two for your balance to update in the app. You can pull down to refresh on the home screen to check for your updated balance. Please note: Mobile Wallet credit can only be used for in-store purchases and cannot be used for Click 'n Collect order payments.

After a top up payment, it can take a moment or two for your balance to update in the app. Pull down to refresh on the home screen to check for your updated balance. You can also check your transaction history by visiting 'Your Activity' from the Account screen.

No. In app Wallet credits can be used to pay for in-store purchases only.

Collect 10 stamps to qualify for a free meal. Check your progress by swiping left on the home screen. Free meals are redeemable in-store only and cannot be redeemed through Click 'n Collect.

Get 40 stamps to qualify for a free T-shirt. Check your progress by swiping left on the home screen.

Make your order as usual, but before you pay open the app to the home screen and present the barcode to the scanner at the till. If you have a free meal available it will be automatically deducted from your bill. If you have a free T-shirt to collect, let the cashier know before you scan and they will add it free of charge to your order.

Contact us immediately at info@boojummex.com and we will block the account for you.

Visit 'Your Activity' from the Account screen to see the last 30 days of transactions. Here you will see when and where you got stamps, redeemed a free meal or T-shirt and made mobile wallet top ups.

Loyalty stamps cannot be retrospectively added to your account. Stamps must be collected at the time of purchase by swiping your barcode at the designated point at till, before transaction is completed.

No. At present Boojum Gift Cards can only be used against in-store purchases.

You can find all information for our stores on the locations section of our website.

Every Boojum store has been operating as 'card and contactless only' as of March 2020, which means that we no longer accept cash as payment in any of our restaurants.

There’s a few reasons for this, largely driven by changes in consumer behaviour post-pandemic (most of our customers are now exclusively cashless). It also means we don’t have to hold cash in store, freeing up our staff’s time for what they do best - rollin’ burritos. That means faster service, shorter queues and better customer support.

Every store now features clear signage at the entrance and before the queuing area to ensure you’re fully informed of our policy before ordering. We also offer a wide range of quick, convenient payment methods including contactless card, Chip & PIN, Apple and Google Pay plus the mobile wallet feature on the Boojum app.

You can ask a member of our team In-Store to check the balance on your Gift Card, or send through the eight digit number on the reverse of your card using the contact form and we’ll get back to you with your remaining balance.

At this time Boojum Gift Cards can only be used for In-Store purchases. They can not be used against Click N’ Collect, Delivery or Online Store purchases.

For enquiries regarding Boojum At Home Meal Kit orders, or our Retail Range please contact athome@boojummex.com.

We do! Whether it's for a corporate event, function or party, a big box of Boojum burritos is a guaranteed crowd pleaser. You can find out more information, view the menu and submit an enquiry via our dedicated Catering Page.

Our team is keen to make Boojum a greener business in the future. There are a number of projects and initiatives being actively worked on, and we hope to unveil some of these in the near future.

Unfortunately Boojum does not operate under a franchise model. If you have an idea for a location we’d love to hear it, and maybe someday you can say ‘I told them to bring Boojum to <Blank>’.